Frequently Asked Questions

Payment

We offer the following payment options:

  • bank transfer
  • invoice via Klarna
  • Paypal
  • Apple Pay
  • Google Pay
  • Amazon Express
  • Credit card (Visa, Mastercard, American Express and Maestro)

Please note that we do not issue individual invoices, as Klarna is the sole payment processor. If you have any questions regarding your invoice, please contact Klarna .

Your payment information will be provided separately by your chosen payment method provider. If you pay in advance, you will be automatically redirected to the respective check-out page after completing your order. 

In any case, your order summary is sent along with the order confirmation. As we care for our environment we renounce printed invoices. Please request your individual invoice via support@klaeny.de. 

With Klarna the purchase on account is solved very easily. You have 14 days from the invoice date to accept your order and balance the invoice. Klarna will provide you with the invoice and it will be provided to you either by E-Mail or in your Klarna customer account.

Normally, you can check your order immediately via klarna (https://app.klarna.com/login) using "Invoice Klarna". Sometimes there is a delay and it can take up to 24 hours.

If your order is not available after 24 hours, please contact Klarna customer service directly at https://www.klarna.com/international/contact-me/. Bank transfer is also available by transfering the amount due to Klarna's bank account. The bank details can also be found in Klarna's payment information. 

https://app.klarna.com/login

As a matter we try to keep our delivery times short. Should it take a little longer, you can avoid costs made by overdue payment reminders. Log in to your customer account at klarna.com and select your order or your invoice from us. There you can adjust the payment date.

Log in to your Klarna account and pay your bill with 1- click. If you prefer bank transfer, you will find all necessary information on your invoice: Klarna's account details, the payment date and the reason for payment (only use the reason for payment stated on the invoice!). Further information can also be found on klarna.com

Please check the correct spelling of the voucher code first. It is also possible that the entered code is not applicable to your shopping cart. Please check if your shopping cart meets the requirements. 

Returns

This should not happen! Contact support@klaeny.de and we will immediately arrange for a quick replacement or other solution. 

A 30-day satisfaction guarantee applies to our products. If you are not satisfied with your order, please send an enquiry to our customer service department at support@klaeny.de . We will send you all the necessary information about your return.

Shipping

When buying klæny products, the delivery time indicated applies.

Of course, it is also our greatest priority that your klæny delivery reaches you as quickly as possible. Unfortunately, delivery delays can sometimes occur due to increased demand. Our packages are packed manually, which means that the packaging of your products takes place without machines. Our employees work under high pressure to complete your order as quickly as possible. As soon as your package is ready for dispatch and on its way to you, you will receive a dispatch confirmation.

As soon as your order has left the warehouse, we will send you a shipping confirmation. Here you will also find your DHL tracking number and you can also select individual delivery options via the shipment tracking system (see Section 'Shipping ')

If the delivery has been successful according the tracking, however, you have not received your shipment, please check at possible storage locations or neighbours to see if the order is there. If the delivery has been in transit for a long time and the status has not changed, please contact us at support@klaeny.de  

klæntabs product information

One klæntab produces 500ml of detergent and is adapted to our bottles. If you use a different bottle volume, stick to the correct quantity ratio in order to achieve an optimal cleaning result, that shound not exceed 750ml.

The klæny packaging is recyclable. Naturally, the very same applies  to our cardboard boxes and envelopes, whereas everything is completely without plastic. Even the bottles are recyclable, although you can use them indefinitely. Our laundry detergent packing is even compostable.

Usually, odorants belong to the so-called contact allergens and are difficult to break down in nature. Since our products meet the highest standards, we have decided to use natural odorous substances. Taking this thought further, we noticed that cleaning agents do not necessarily have to smell chemically. Therefore, we decided to use a pleasant aloe vera scent, because only with this scent we found the best balance between pleasant smell and real environmental compatibility. 

All-purpose cleaners, bathroom cleaners and glass cleaners: light aloe vera breeze & absolutely streak-free!

With our klæny all-purpose cleaner you are equipped for almost every situation in your cleaning routine. You can use our all-purpose cleaner set for almost any kind of cleaning and care in your household. 

It can start in your living room, move on to the kitchen and end in the bedroom. Our ecotab all-purpose cleaner covers almost all areas of your cleaning routine and is also safe for animals and children due to its ingredients.

Take note: Certain materials e.g. marble or natural stone should be treated with care, as both our and any other cleaners contain citric acid which cause the surface to appear dull. Please inform yourself in advance about special care products or test our cleaners in a not visible spot.

Sure, that is absolutely no problem. Please make sure to clean the bottle thoroughly before use.

Our bottles are made of 100% recycled PET, so there is no need to create new plastic for your bottles. Of course, all bottles can be recycled again, which we are happy to do for you.

Yes, we do! That's why we cooperate with many partners, not only to prevent the plastic and environmental problem, but also to actively fight againstit. Therefore, we plant a tree for each starter set being sold. Additionally, we have decided to support the ocean clean up with donations, which free the oceans from carelessly disposed plastic.

All our products are 100% vegan, not animal-tested, gluten-free and with a balanced pH value!

We manufacture our products as environmentally friendly as possible and avoid demonstrably harmful substances, such as harmful synthetic odorous substances. The main ingredients are citric acid, biodegradable anionic surfactants and sodium hydrogen carbonate as well as a little food dye, each in different proportions depending on the area of application. Also some non-allergenic fragrance, so that your home smells pleasant after cleaning.

Please look up a more detailed information on each product on the respective webpage under section "INCI & more info"

We use biodegradable anionic surfactants. These regulated, washing-active substances dissolve fat and other dirt without any problems due to their chemical properties. 

Our bottles are designed so that you never have to buy a detergent bottle again, which will under certain circumstances end up in the sea. You can mix your own detergent with our klæntabs and normal tap water.

You can buy the klæntabs in defined kits - besides the classic refill kit you also have the possibility to reorder single klæntab types.

Our klæntabs have a shelf life of several years if unopened, but you should not unneccesarily expose the tabs to moisture.

Our klæntabs give 500-750ml of detergent, which can be used for at least 6 months if dissolved.

Order

In any case, please contact us and we will check whether the order can still be cancelled or not. This can be done by a clear explanation (e.g. telephone, fax, e-mail). Otherwise you have the possibility to cancel our products within 30 days after receipt of the goods. We usually refund your full purchase amount within 3 working days from receipt of the return. 

In few cases our customer service can still correct and process orders. However, if the parcel is already ready for dispatch, we can no longer edit your order. 

Send us a message to support@klaeny.de as soon as possible so that we can correct the delivery address in time. 

You can redeem voucher codes directly at the checkout in our shop just before proceeding to Payment  

Currently our klæny products can be purchased online only.

Laundry detergent

The dosage of the detergent depends on two components: Water hardness and degree of soiling. You can find out the water hardness in your region here. To do this, you can simply enter your zip code and find out the water hardness. In addition, you need to pay attention to how dirty your laundry is, and you can find tips here.

If you have a medium water hardness and a medium degree of soiling, we recommend a dosage of 45ml. For the correct dosage you can use the enclosed dosage aid.

To minimize the environmental footprint of our packaging, we pack our detergent in a stand-up pouch made of recycled paper with a moisture barrier made of corn starch. This keeps the detergent well protected and dry. When the detergent is used up, the packaging can be composted completely.

We do not use any microplastics in our product. In addition, our ingredients are easily biodegradable. No animals have to suffer for our detergent, thus, we do not use any animal ingredients. Our product is rounded off by a sustainable packaging with moisture protection made of corn starch.

Our detergents have a shelf life of several years if stored in a cool and dry location. Supported by a moisture barrier made of corn starch, which preserves the quality of the detergent.

Currently, we ship our detergents in 2kg stand-up pouches. In this way, we ensure that the consumption of energy and resources is kept to a minimum through the preparation and dispatch. Further, we are working on a solution for "trial sizes".

For the correct temperature, always follow the care instructions attached to your clothes. However, lower temperatures are often enough to keep your laundry as clean as before. At the same time that protects the environment too.

We try to use the most environmentally friendly ingredients possible for our detergent. We also avoid using any unnecessary fillers. You will find a detailed list of the ingredients by clicking on the respective products.

We know that a pleasant fragrance is important to many people when using a detergent, but it should not be too intense. That's why our all-purpose detergent smells fresh and pleasant like grapefruit. Our colour detergent has a gentle bergamot smell.

Absolutely! Our cleaning agent has been dermatologically tested and awarded the top mark "very good". 

Powder residues can occur if the washing machine is too fully loaded or the washing powder has been overdosed. Therefore, always take care not overloading your washing machine and follow our dosage recommendations.

klæntab functionality

This occurs in rare cases and is due to the resolution behavior of the tabs. Please leave your bottle open for some time so that no pressure is built up. If you want to be on the safe side, you should always turn the spray heads to "Off", then nothing more should happen! 

There is little to consider. We recommend first pouring the water into the bottle followed by the klæntab, in this way it foams much less. Please do not pour very hot or boiling water into the bottles, this can lead to damage. Please let the klæntab completely dissolve before closing the bottle using the spray head. Otherwise pressure is created and liquid can escape.

Our glass cleaner does not contain aggressive alcohols. In conventional cleaning agents, these ensure that the liquid evaporates and the panes dry quickly. Therefore, we recommend working with a dry cloth or squeegee to ensure a streak-free result.

Usually a full 500ml bottle lasts 6-8 weeks, but that depends on your personal routine.